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Zoho CRM Plus
Unified Customer Experience Platform
Unite your sales, marketing, and customer service teams on one platform to deliver exceptional, connected customer experiences at every touchpoint.
Included Applications
All your customer-facing tools in one unified platform
CRM
Complete customer relationship management
SalesIQ
Live chat and visitor tracking
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Desk
Help desk and customer support
Projects
Project management and collaboration
Campaigns
Email marketing automation
Analytics
Business intelligence and reporting
Survey
Customer feedback and surveys
SalesInbox
Sales-focused email client
Industry-Specific Solutions
Discover how CRM Plus is customized for your industry. Click any industry below to see how it can transform your business.
Retail & E-commerce
Deliver personalized shopping experiences across all channels
How CRM Plus Supports Retail & E-commerce
CRM Plus helps retailers unify customer data from online stores, physical locations, and mobile apps. Track customer preferences, purchase history, and engagement across all touchpoints to deliver personalized experiences that drive loyalty and repeat purchases.
Customization for Your Needs
Customize workflows for inventory alerts, abandoned cart recovery, loyalty program management, and omnichannel customer service. Integrate with your e-commerce platform and POS systems for real-time data synchronization.
Added Value
Increase customer lifetime value with personalized marketing campaigns, improve customer retention with unified service experiences, and gain insights into cross-channel shopping behaviors to optimize your retail strategy.
Why Choose Zoho CRM Plus?
Everything you need to create unified customer experiences
360° Customer View
Get a complete picture of every customer with unified data across all touchpoints and departments.
Key Benefits
- See every interaction in one place: sales calls, support tickets, marketing emails, and social mentions
- Understand customer behavior with complete history from first contact to latest purchase
- Personalize every conversation with instant access to preferences, past issues, and opportunities
- Break down department silos by sharing customer insights across sales, marketing, and support teams
Frequently Asked Questions
Common questions about Zoho CRM Plus and how we help businesses get the most from it.
Ready to Transform Your Customer Experience?
Let our experts help you implement and customize Zoho CRM Plus for your organization's unique needs.