Privacy Policy

CirroCraft Solutions LLP (referred to as "we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you interact with our website, products, and services. It applies to all users, including individuals in the European Union (EU), in accordance with applicable laws including the Information Technology Act (India) and the General Data Protection Regulation (GDPR).

By accessing our website or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact Details: Name, email address, phone number, business information, and other details you provide while submitting forms or inquiries
• Technical Data: IP address, browser type, device information, and usage data
• Business Relationship Data: Communications, project-related information, and other data required to maintain a working business relationship

We do not collect or store end-customer or confidential business data belonging to our clients, unless explicitly required and consented to in writing for a specific project.

2. How We Use Your Information

We process personal data for the following purposes:

• To respond to inquiries and provide requested services
• To maintain client relationships and deliver ongoing support
• To send service updates, newsletters, promotional material, or marketing communication (you may opt out at any time)
• To improve our website, offerings, and user experience through analytics
• To meet legal, contractual, or compliance requirements

3. Legal Grounds for Processing (GDPR)

For EU data subjects, we rely on one or more of the following legal bases:

• Consent
• Performance of a Contract
• Legitimate Interest
• Compliance with Legal Obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential site functionality
• Improve performance and user experience
• Analyze website traffic and usage patterns

We follow a consent-based cookie framework for GDPR compliance. You may manage cookie preferences through your browser or consent banner settings.

5. Data Sharing and Third Parties

We do not sell or trade personal data.

We may share data with:

• Conditional third-party integration partners only when required to deliver a specific solution and strictly with client knowledge and consent
• Service providers or analytics tools that support website functionality and business operations, under confidentiality and data protection agreements
• Legal or regulatory authorities if required by law

6. International Data Transfers

We do not transfer personal data outside India by default. If a project requires cross-border data processing, it will be done only with explicit client consent and in compliance with applicable laws.

7. Data Retention

We retain contact data and business relationship information for as long as it is necessary to maintain an active business engagement or fulfill the purpose for which it was collected. Data no longer required will be securely deleted.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data
• Withdraw consent at any time
• Object to marketing communications
• Request deletion, restriction, or portability of your data
• Lodge a complaint with a supervisory authority (for EU residents)

To exercise your rights, contact us at info@cirrocraft.com.

10. Marketing Communication

You may receive newsletters, product updates, or promotional emails from us. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Grievance and Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

13. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.